Oracle Siebel CRM, loyalty and customer data

We support Siebel estates, improve them and connect them to the rest of your Oracle landscape, whether you plan to keep Siebel for years or to move parts of it to Fusion.

Loyalty management

We have experience across Siebel Loyalty Management, the enterprise loyalty solution, from strategy to implementation. That covers programme design, points and tiers, partner and promotion rules, member service and the reporting that tells you what the programme is worth.

Master data management

Siebel MDM keeps one trusted view of the customer. We help you set up and tune the matching and merging rules, the data quality processes and the integrations that feed and use the master record, so that duplicates and conflicting records do not build up again.

Open UI and user experience

Strong Open UI and user experience work makes Siebel better for the people who use it all day. We improve screens and flows, reduce clicks and tailor the interface to each role, within the product's standard approach so that upgrades stay manageable.

Integration

Siebel is usually one part of a larger landscape. We connect it to Oracle Marketing Cloud, Oracle Integration Cloud and other CX applications, and to billing, ERP and web systems, using the integration approach that fits each case, including Siebel's enterprise application integration.

Business intelligence

We build reporting and analytics on Siebel data with OBIEE, so that sales, service and loyalty managers see the numbers that matter without exporting to spreadsheets.

Support and optimisation

We keep your Siebel estate healthy and improving. That covers production support, patching and upgrades, performance tuning and small enhancements, delivered by people who know the product. Small, steady improvements usually beat big-bang changes in an estate that the business depends on every day.

Keep, modernise or move

Not every Siebel estate should be treated the same way. We help you decide, process by process, what to keep and improve, what to modernise and what to move to Oracle Fusion CX, and we plan the coexistence while you do it.

Updates and upgrades

Oracle releases Siebel CRM updates regularly. We help you decide when to move, test each update against your own configuration and customisations, and keep changes within the product's supported approach, so that the next update is no harder than this one.

Data quality

Customer data decays when nobody owns it. We profile what you hold, agree rules for correcting and merging records, and set up the processes that keep it clean, so that service, sales and loyalty teams are working from the same customer.

Who it is for

Siebel customers are often large organisations in telecommunications, financial services, hospitality and retail whose processes have grown over many years. We are comfortable with that complexity, and we respect the decisions that shaped it.

What you get

A clear picture of the health of your estate, a prioritised list of improvements, the changes made and tested, and documentation your own team can use.

Siebel alongside Fusion

Many customers now run Fusion alongside Siebel. We connect the two, so that customer, order and service data can move between them, and so that teams can modernise one area at a time without losing sight of the customer.

How we work

We begin with a health check of the estate: its configuration, its integrations, its data and the way people use it. We then agree priorities with you, make the changes in small steps and test against your real processes before anything reaches users.