Demo-readyOracle EBS

DispatchPilot: AI co-pilot for Oracle EBS field service dispatch

An AI co-pilot for field service dispatchers.

  1. Recommend
  2. Dispatcher approves
  3. Oracle executes
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“Cooler not cooling” becomes a compressor replacement with the parts sourced.Example. Fusion Field Service · EBS Field Service and Depot Repair · OCI · APEX

What changes

Today

Dispatchers pick task types and parts from memory, check stock by hand and raise move orders manually. Wrong parts mean repeat visits.

With DispatchPilot

AI recommends, the dispatcher approves, Oracle executes. Higher first-time fix rate and fewer repeat visits.

What your users get

Built on Oracle Fusion Field Service, Oracle EBS R12.2 Field Service and Depot Repair, OCI and APEX.

  • Reads each new service requestRecommends the task type, technician and parts, including whether depot repair is needed.
  • Grounded in your historyPast SRs, the knowledge base, manuals, failure codes and depot repair history.
  • Checks stockOn the technician's van, at the depot and in the warehouse.
  • Finds the nearest sourceFor missing parts, and recommends a move order.

How it works

When a service request is created, seven steps run automatically up to the dispatcher's approval. The cooler example is from our demo dataset.

How it stays in control

  • Nothing is created in Oracle until the dispatcher approves.

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See DispatchPilot at Oracle AI World

Book 30 minutes at Oracle AI World. Tell us the Oracle process you want to improve and we will prepare the demo around it.

Book a meeting at AI WorldHow a low-risk pilot works