ConversationAIQ: customer conversation insight for Oracle Fusion
See every customer conversation in full, and know what to fix next.
- Guesswork
- Evidence
“Why did customers ask for a human this month?”Example. Oracle Fusion Service · Digital Assistant
What changes
Today
Bot chats and live-agent chats live in different places. Nobody sees a whole conversation, or why customers asked for a person.
With ConversationAIQ
A smarter bot, fewer avoidable hand-offs, and happier customers.
What your users get
Built on Oracle Fusion Service, Oracle Digital Assistant (ODA) and OCI Generative AI.
- The whole conversationBot and live agent, joined in one view.
- Every chat understoodTopic, sentiment, outcome and why it escalated.
- Clear trendsHow many chats the bot handled and resolved, for any period.
- What to fix nextRanked suggestions, backed by real transcripts.
How it works
Transcripts are pulled incrementally from Fusion Service, split at the handover, analysed with OCI Generative AI and stored in Autonomous Database. Built first for Dubai Duty Free's Fusion Service and ODA estate. We expect faster review and fewer avoidable transfers, and we measure the gain with you rather than quoting savings figures.
How it stays in control
- Runs on your Fusion Service and ODA estate, with analysis on OCI.
See ConversationAIQ at Oracle AI World
Book 30 minutes at Oracle AI World. Tell us the Oracle process you want to improve and we will prepare the demo around it.