Our Industry Expertise
Innovacx has experience across many industries based on our many years in the enterprise application space and our global customer base
Communications
Players in the communication industry want to get closer to their consumers and deploy digital solutions that enable omni-channel customer engagement. They want to converge disparate systems to better engage and empower their consumers as well as employees to help sell smarter and monetize their platform services. These companies are investing in enterprise transformation to benefit from the digital revolution. Success depends on implementing customer centric business processes, adopting a mindset open to innovation, and promoting a culture of openness and efficiency - as fundamentals for all its endeavors.
Customer Highlights:
Consumer Goods
CPG companies have to leverage digital and mobile technology to drive better engagement with their Dealer/Retailer network and end consumers. Digital channels make it easier to better communicate with the Dealer network. Informations regarding Inventory stock, Orders, Payments can all be pushed in a seamless fashion. This results in better Inventory management, better cash-flow management and lets the Sales Team to focus on selling instead of operation details. Finally, the end consumers can be directly be engaged to get better insights using Digital channels. The Dealer network can also be leveraged to flow through the end Consumer details and insights.
Customer Highlights:
Financial Services
With the profound growth in the digital media landscape across the globe, the well-connected and tech-savvy consumers of the Financial Services expect to have similar experiences in all financial interactions, whether it is shopping at Amazon.com, visiting the Apple Store or catching a ride with Uber. The contemporary Financial Institutions need to understand that consumer behaviour is volatile and ability to meet these expectations would ensure that the consumers are loyal. They must invest in front and back office technologies to create an agile Open Banking Platform that uses technology, data, and mobile platforms to slash costs and bypass intermediaries.
Customer Highlights:
Hospitality
Hospital Industry is facing challenges in addressing the hyper connected customer, dealing with intense cost-control pressures, relentless IT updates and global competition. But these challenges also represent opportunities, which have been seized by strategists and industry leaders who are turning to cloud technology to unify their systems and business operations. Delivering integrated front office & property management solutions are becoming essential in fighting commoditization, engaging the millennial guest and employee, and driving down operating &IT costs and complexity.
Customer Highlights:
Manufacturing
Manufacturing companies become market leaders by beating their competition to market with the latest technological innovations. However, todays accelerated pace of change is making this ever more challenging in the digital age. Disruptive cloud technologies like Social Media, Mobility, IOT, Big Data and B2B engagement and collaboration tools are innovating new business models that will drive improved market feedback, product innovations, accelerated innovation launch models, and forging new relationships with channel partners and end consumer.
Customer Highlights:
Professional Services
For professional services companies, finding and engaging clients online, marketing their services, and monitoring competitors are all key areas of focus. Professional services firms have widely adopted using social media and email marketing capabilities to drive growth. An enhanced social and other forms of digital media helps professional services firms to improve brand awareness, increase their client base, boost client satisfaction, and deepen client relationships. In addition, sales and back-end services automation is increasingly becoming important for companies to eliminate paper-driven processes. Professional services companies should consider automating their back-end operations to reduce their operational costs and customer requests service time. The professional services industry is changing rapidly, and in order to stay up-to-date, firms in this industry should focus on engaging social media for communicating with their clients and growing brand awareness.
Customer Highlights:
Retail
Today, retailers face many challenges in the digital age. Consumer expectations are higher than ever, and businesses that are failing to adapt to meet the needs of today’s digitally empowered consumers are bound to collapse. Traditional retailers are losing customers, market share, and relevance to their more digitally based and disruptive omni-channel counterparts. Customer experience is the driving factor between similar choices for the modern consumer; said simply, it’s not enough to just have a good price and the right product, you need to foster loyalty and brand preference.
Customer Highlights:
Travel & Transportation
Travel and transportation companies have a strong mindshare with digital consumers but competition and commoditization are major challenges to growth. These companies continue to look to data to help them immediately recognize anonymous visitors and existing customers, and cater to them based on their activity and attributes. They target travelers based on current or past session behavior, purchase history, CRM data, loyalty points, location, or even stage of a trip. AI and machine learning together with integrated digital engagement platforms will drive differentiation and open growth opportunities in this industry going forward.
Customer Highlights: